What Leaders Get Wrong About Listening

Listening well is an essential aspect of leadership - not just to
maintain good relationships with employees, but to drive real
business improvements and results. But many of us still get it
wrong - or might think we are good listeners but don't give that
impression to our teams. Jeff Yip, assistant professor of
management at Simon Fraser University’s Beedle School of Business,
explains why the skill is so important to business success and
identifies the five main mistakes leaders make when it comes to
listening. He is coauthor, along with Colin Fisher of University
College London, of the HBR article “Are You Really A Good
Listener?”