Have You Built Up Your Conflict Intelligence?

Conflict has always been a big part of the business world, whether
in the board room, between startup cofounders, or when employees
start to disagree with the C suite. But it seems even more
pronounced at work today, as political and economic issues seep
into the office. Leaders must have the muscles to handle conflict
big and small, argues Peter T. Coleman, a professor at Teachers
College, Columbia University, where he directs the Morton Deutsch
International Center for Cooperation and Conflict Resolution. He
explains essential ingredients to conflict-intelligence, like
adaptability and creativity - and how they can help you run a
better organization. Coleman is the author of the HBR article "The
Conflict-Intelligent Leader."