Navigating CX: Lean, AI, and Customer-Centric Transformation

Join us as we dive into the evolving landscape of customer
experience with Alannah Martin, Value Owner at Ovo Energy.


From applying Lean Six Sigma principles to tackling
inefficiencies, to scaling conversational AI for real-world
impact, we explore how technology and human-centric design drive
innovation in service industries. Discover the secrets behind
successful chatbots, operational alignment, and reducing
cognitive load for both customers and employees.


Whether you’re a CX enthusiast or an automation advocate, this
episode is packed with actionable insights and forward-thinking
strategies for the new age of customer engagement.


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