The generative AI platform that's revolutionising business growth, with Noam Fine

This episode features Noam Fine, co-founder and CEO of Hear.ai.
Noam is a serial entrepreneur with multiple exits, having most
recently founded Over.ai, which was acquired by Vonage in 2019.


In this conversation, we delve into the transformative potential
of generative AI in the contact center. Not for automating
conversations with customers, but for turning these conversations
into insights. Insights that can lead to tremendous improvements
in customer experience, and business growth.


We explore how generative AI can enable new mindsets and move
beyond incremental improvements, fundamentally reshaping the way
organisations approach customer service and support.


At the heart of the conversation is the concept of the "Customer
Value Exchange" (CVX) - the idea of turning contact centers from
traditional cost centers into strategic value centers that can
provide invaluable insights to drive business growth.


We discuss the details behind the hear.ai platform and how it
leverages a unique blend of small and large language models, as
well as fine-tuned models, to achieve reliability and
cost-efficiency in analysing customer interactions.


This episode offers a glimpse into the transformative power of
generative AI in the contact center industry, showcasing how
innovative solutions like the Here AI platform can redefine the
customer experience landscape and drive tangible business impact.





Visit Noam's LinkedIn - https://www.linkedin.com/in/noamfine/


Read our 15 AI Trends in Customer Experience 2025 -
https://vux.world/customer-experience-trends-2025/?utm_source=vux&utm_medium=Podcast&utm_campaign=Trends2025


Be sure to check out hear.ai -
https://www.linkedin.com/company/hear-ai/posts/?feedView=all


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