AI agents: hype vs reality with Ronald Ashri, OpenDialog

This is an interview with Ronald Ashri, Co-Founder of OpenDialog.
We discuss the evolving landscape of conversational AI. Ron
shares how OpenDialog has progressed since our last conversation
in 2021, highlighting the transformative impact of large language
models and generative AI on the enterprise automation space.


We dive into the nuances of defining "AI agents", calling out the
hype and misuse of the term and putting a few of the well-known
tech companies on the chopping block! We chat about how
OpenDialog leverages AI agent-based abstractions and goal-driven
architectures to build more reliable and effective conversational
systems, striking a balance between the flexibility of language
models and the constraints of business processes.


The conversation also explores the future of conversational
interfaces, touching on the potential to blend language AI,
dynamic user interfaces, and orchestrated experiences to create
seamless, multi-modal interactions. It’s a thought-provoking
perspective on the current state of the industry and the
practical steps organisations can take to harness the power of
generative AI in business.





Check out OpenDialog: https://opendialog.ai/ 


Subscribe to VUX World: https://vux/world/subscribe 


Read ‘What is agentic AI? A deeply researched definition’ on The
AI Ultimatum Substack:
https://kanesimms.substack.com/p/what-agentic-ai-actually-is-a-deeply?r=g9nf 


Read ‘AI Agents are not a technology. They are a strategy’ on
agentsdecoded Substack:
https://www.agentsdecoded.com/p/ai-agents-are-not-a-technology-they


Our 15 AI Trends in CX Insights Report is out now! Learn how to
find success with AI:
https://vux.world/customer-experience-trends-2025/?utm_source=vux&utm_medium=Podcast&utm_campaign=Trends2025





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