Revolutionising AI usability with Jakob Nielsen

AI has made incredible strides, but is it truly user-friendly? In
this episode, UX legend Jakob Nielsen joins VUX World to discuss
why AI usability still lags behind and what needs to change. As
the founder of UX Tigers and a pioneer in usability with 41 years
of experience, Nielsen has shaped the field with groundbreaking
contributions, including heuristic evaluation, Jakob’s Law, and
the 10 usability heuristics. He has authored eight best-selling
books, holds 79 patents, and was named “the king of usability” by
Internet Magazine and “the guru of Web page usability" by The New
York Times.


We explore the challenges AI users face, from the articulation
barrier to unclear system feedback, and why many AI products
still prioritise engineering over usability. Nielsen also unpacks
the impact of AI stigma, discussing how better design can build
trust and encourage wider adoption. Drawing on his vast
expertise, he explains why usability heuristics are more relevant
than ever in the AI era.


Finally, we discuss the future of AI usability and what it takes
to create AI-powered tools that people actually want to use. From
improving AI-human collaboration to eliminating confusing
interfaces, this conversation is packed with insights for anyone
working in AI, UX, or product design.


Check out Jakobs LinkedIn 


Read ‘What is agentic AI? A deeply researched definition’ on The
AI Ultimatum Substack


Read ‘AI Agents are not a technology. They are a strategy’ on
AgentsDecoded Substack


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