Inside Autodesk’s AI-powered sales & CX transformation with Chafik Abdellaoui

AI is changing how businesses talk to customers, but how do you
move beyond the hype and make AI work for your business? In this
episode, we chat with Chafik Abdellaoui, Workforce and Quality
Manager at Autodesk, about how AI is used in sales and customer
experience and the real results.


Autodesk is leveraging AI to analyse calls, generate follow-up
emails and improve CRM data. AI is being used to make sales teams
more efficient and effective. Chafik explains how AI is
automating low-value tasks so sales reps can focus on what really
matters: building relationships and closing deals. From
extracting insights from conversations to drafting personalised
emails and proposals, Autodesk’s approach is about enhancing and
not replacing human expertise.


But AI adoption isn’t always easy. We discuss the challenges of
implementing AI in sales teams, including agent adoption,
structured processes and data quality. We also ask the following
question: As more companies deploy AI, do we end up with
homogenous customer experiences, or is there still room for
differentiation?


Connect with Chafik Abdellaoui on LinkedIn.


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