Responsible AI, Real Results with Citizens Advice

In this episode on the VUX World podcast, we chat all about the
innovative AI journey of Citizens Advice with Stuart Pearson.


We discover how a nonprofit organisation is revolutionising
customer support through Caddy, an intelligent AI assistant that
reduces average handle time by 50% while maintaining a rigorous
ethical approach.


Stuart shares the meticulous process of developing an internal AI
tool that supports contact centre agents, highlighting the
importance of responsible AI implementation.


From initial challenges with chatbots to creating a sophisticated
AI solution, this podcast reveals how organisations can leverage
artificial intelligence to enhance productivity, improve service
delivery, and ultimately help more people.


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