AI on the rails: Arriva's journey into intelligent travel assistance

In this VUX World podcast episode with Kerry Phillipson, she
reveals how Arriva Group transforms customer experience using
cutting-edge AI technology. Learn how they're creating a virtual
assistant that's not just another chatbot, but a smart,
personable travel companion that understands your journey needs.


Kerry shares with us how Arriva is driving AI innovation within
the transportation sector. She explains how artificial
intelligence is used to tackle real customer pain points, making
travel smoother and more intuitive. The conversation also dives
into what it takes to design an AI with a genuine personality one
that feels more like a helpful guide than a machine. Looking
ahead, they explore the future of travel support and how AI is
reshaping the way customers interact with transportation
services.


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