AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX

In this episode, we chat with Andrei Papancea, CEO and Co-Founder
of NLX, to cut through the noise and get real about where AI in
the enterprise is delivering value, and where it's not.


Andrei brings a refreshing dose of grounded perspective as the
buzz around ‘agentic AI’ and generative everything reaches fever
pitch. Instead of chasing trends or slapping AI onto every
process, NLX is laser-focused on practical outcomes: real
problems, solved efficiently, and with the right tech. 


We explore the challenges enterprise leaders face when navigating
a market bloated with hype: internal pressures to ‘do AI,’ tech
stacks that aren’t ready, and misunderstandings about what LLMs
can and can’t do. Andrei shares where generative AI genuinely
shines and where it is still too risky, especially for heavily
regulated industries.





This episode is brought to you by NLX.


NLX is a conversational AI platform enabling brands to build
and manage chat, voice and multimodal applications. NLX’s
patented Voice+ technology synchronizes voice with digital
channels, making it possible to automate complex use cases
typically handled by a human agent. When a customer calls, the
voice AI guides them to resolve their inquiry through
self-service using the brand’s digital asset, resulting in
automation and CSAT scores well above industry average. Just
ask United Airlines.





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