WGC 040 - Customer Retention Strategies with Alice Heiman

Show Notes:
https://webgrowthcode.com/customer-retention-strategies-with-alice-heiman/


Alice Heiman, one of the top experts in the world on complex
sales, is here to share some tips on customer retention. 
Alice helps some of the largest businesses in the world
understand the sales process and how to create loyal customers.


Alice shares some easy steps that you can implement today. 
Have you surprised your customer and over deliver after the
sale.  We find out which are the main mistakes to avoid when
creating loyal customers.



Customer Retention Show Notes with Alice Heiman


03:10 - Alice's dad started the Miller-Heiman Company which is a
world-renowned top sales training company.


24:00 - Alice noted Title Nine and the great job they do of
over-delivering.


45:00 - Vendor Neutral for the B to B world or Smart Selling
Tools which both review different software for customer service
and managing referrals.


46:00 - The amazing Shepe Hyken Cab Driver Story is a great
resource and a great youtube video with a taxi cab driver and how
to make a loyal customer for life.


46:50 - Alice Blog posts on customer retention



You can find Alice at AliceHeiman.com


Customer Retention Conclusion with Alice Heiman


Alice Heiman is on the podcast to share some tips on customer
retention and how to create loyal customers.  We find out
the easy way to get referrals and what you can do today to
increase your customer retention rate to 70-80%


Show Notes:
https://webgrowthcode.com/customer-retention-strategies-with-alice-heiman/