EP 19 - Kyle Smith - Fingerprints on the Trophy

Get your reps involved in playbook development and let them see
the smudges that prove their hard work and impact.

Is your sales team adopting your playbook, influencing, and
taking ownership of the playbook? Encourage them to get,
"fingerprints on the trophy!" 



Inside Sales a.k.a. Telesales - sales development, people
who front end the process, AE’s who take close to won all the
way to Customer Success. 


A proper qualification from AE and handoff to the Customer
Success team. 


A collaborative relationship with SDR, AE’s, & CSM’s
that focuses on the overall customer experience. 


Sales operations have up-leveled 10 fold. Sales strategy
from beginning to end. Executing the process and making it
easier. The efficiency of information exchange. 



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Managers get data that shows them what’s working and what’s not
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Balto helps sales reps, trainers, and managers become
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ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of
the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide
some of today’s most elite insurance call centers. Funny and
dynamic, Jake is passionate about helping phone-based sales
professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry,
Jake teaches agents to serve not sell with PEG (Praise, Empathy,
& Gratitude) and to always put Compassion Before
Commission. 






FOLLOW  KYLE SMITH

LINKEDINhttps://www.linkedin.com/in/kylesmithtbg/
THE BRIDGE GROUP https://www.bridgegroupinc.com/



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