EP 36 - Eric Troutman - TCPA World

SUMMARY SHORT VERSION


Class action Defense Lawyer, known for his work on Telephone
Consumer Protection Act Litigation and Compliant, Eric Troutman
talks best practice for following up with leads and minding the
laws in place to protect client’s rights. He delves into
attending TCPA summits and adjusting to the changes the workforce
is seeing in light of COVID-19


QUOTES


Just because you are small, doesn’t mean you are immune from
liability. – Eric Troutman 

Get yourself a lawyer, make sure that you understood
everything before you start making phone calls - Eric Troutman



KEY POINTS


The impact of laws and regulations on tele-sales and (TCPS,
FCC)

Express written consent, following up with leads, and staying
within TCPA & TSR requirement and restrictions

When to worry about TSR 90 days customer contact window

DNC, Scrub technology, and Blacklist Alliance 

Time as a TCPA Attorney

The Stoops Case

What are the proper actions to take in tele-sales?



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ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of
the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide
some of today’s most elite insurance call centers. Funny and
dynamic, Jake is passionate about helping phone-based sales
professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry,
Jake teaches agents to serve not sell with PEG (Praise, Empathy,
& Gratitude) and to always put Compassion Before
Commission. 








Follow Eric Troutman


Website: https://tcpaworld.com 

Website:
https://www.squirepattonboggs.com/en/professionals/t/troutman-eric-j 

Podcast: https://tcpaworld.com/podcast/ 






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