EP 38 - Neal Kent - Contact Center Compliance

SUMMARY Neal Kent talks about the rules and
regulations of using call lists, auto-dialers, landlines, and
texting and calling mobile devices when contacting prospects.
Understanding the nature of the platform you are using to dials
can prevent a lawsuit and keep you and your business compliant.
Join Neal Kent as he delves into the state of call centers during
Corona (COVID-19) and helping call centers stay compliant during
this time. Neal Kent is the Director of Consulting and Compliance
Solutions for Contact Center Compliance. 


QUOTES


When you place a prospecting call, you know you have good
intentions, but does the consumer, does that prospect on the
other side understand who you are. – Neal Kent

Compliance cost a little bit of money, non-compliance will
cost you a lot of money and could be game over – Neal Kent



 KEY POINTS


The dos and DON’Ts of engaging in customer contact. Call the
people you can, don’t call the people you shouldn’t. 

Buying leads to inquiry expirations.

The benefits of having a compliance system in place and the
documents of proof. 

Known risks and unknown risks. 

The state of call centers during Corona (COVID-19)

Adding TCPA language to prospects who opt-in. 
  



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ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of
the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide
some of today’s most elite insurance call centers. Funny and
dynamic, Jake is passionate about helping phone-based sales
professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry,
Jake teaches agents to serve not sell with PEG (Praise, Empathy,
& Gratitude) and to always put Compassion Before
Commission. 


Follow Neal Kent


LinkedIn: https://www.linkedin.com/in/nealkent/

Website: https://www.dnc.com

Email: nkent@dnc.com



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