Operators Ep 13: Shani Taylor (Airtable)

Shani Taylor is a Mid-Market Customer Success Manager at
Airtable. Shani joined Airtable as the first customer success
hire and the fourth go-to-market hire four years ago.  Prior
to joining Airtable she worked at Matthews Media Group and Cross
Culture Ventures.


In this episode we talk about how Shani went about building her
first Customer Service Team, her advice on adaptability, and the
advantage of unscalable behaviors early on. She also talks about
how her background in psychology has helped navigate customer
needs, the close relationship customer service has with product
and engineering, and her genuine love of Airtable.


I hope you enjoy the show.


Transcript available here.


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