Operators Ep 24: Jen Ong Vaughan (Assembled)

Jen Ong Vaughan is the Head of Sales and Customer Success at
Assembled where she joined as the first business hire in 2019,
when the company was less than one year old. Prior to Assembled,
Jen worked at Stripe for four years in Business Operations, and
was a Senior Associate Consultant at Bain & Co before
that. 


In this episode I talk to Jen about starting her career in
Singapore, her time leading the Operations Platform team at
Stripe, and how that led to wanting to join an earlier stage
company. She also shared strategies that Assembled has used to
improve sales and the customer experience, how to figure out
pricing, and what gave her confidence in building Assembled from
the very early days.


I hope you enjoy the show.


Full transcript available.


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