How to Make Customers into Raving Fans

All companies want to achieve a competitive advantage, but most of
their methods provide short lived success at best. Listen and learn
how you can achieve a sustainable competitive advantage with
customers that are raving fans. This strategy doesn’t depend on
constantly upgrading technology or marketing deals. Toyota and
American Manufacturers for Excellence have uncovered this process.
It is working for Toyota and for the organization members. It can
work for you too.