How Putting Workers First Helps Businesses Thrive

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Discover how putting workers first and treating them like
customers can transform your business.

In this episode we chat with Stephan Meier, a leading behavioural
economist and Columbia Business School professor. Stephan takes
us on a journey from Switzerland to his pivotal role at Columbia,
sharing insights from his latest book, "The Employee Advantage:
How Putting Workers First Helps Businesses Thrive."

This episode uncovers the revolutionary impacts of
personalisation and empowerment in employee management, inspired
by success stories from companies like Eli Lilly and DHL
Express.

Stephan challenges the conventional wisdom that often prioritises
customers over employees. By examining the global disengagement
epidemic, he argues for a mindset shift towards an
employee-centric culture, much like Amazon's customer-centric
approach.

Stephan also provides a fascinating exploration of remote work's
complexities, the balance between flexibility and collaboration,
and how these factors influence workplace motivation and
trust.

Real-world examples shed light on how treating employees as
valuable assets can lead to enhanced organizational
profitability.

Finally, we delve into the future of work, exploring how AI and
technology can uplift workplace motivation by reducing mundane
tasks and enabling meaningful work.

Stephan offers a compelling vision for leaders aiming to inspire
their workforce, emphasizing the importance of seeing employees
as customers and strategically using technology to create
engaging environments. With insights on leadership styles and the
evolving role of AI, this episode is a must-listen for anyone
seeking to thrive in the modern business landscape.

Curious?

Join us for this insightful episode as we explore why employees
are the new customers.

Connect with Stephan on LinkedIn
Visit Stephan's website and watch his Lego videos



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