Avoiding Miscommunication in a Digital World

Nick Morgan, a communications expert and speaking coach, says that
while email, texting, and Slack might seem like they make
communication easier, they actually make things less efficient.
When we are bombarded with too many messages a day, he argues,
humans are likely to fill in the gaps with negative information or
assume the worst about the intent of a coworker's email. He offers
up a few tips and tricks for how we can bring the benefits of
face-to-face communication back into the digital workplace. Morgan
is the author of the book, "Can You Hear Me?: How to Connect with
People in a Virtual World."