Stop Micromanaging and Give People the Help They Really Need

Colin Fisher, associate professor at University College London's
School of Management, conducted in-depth studies at several
companies to determine how managers can effectively help employees
who need assistance without demoralizing them. He found that the
most effective helpers were the ones who clearly communicated their
intentions, timed their interventions at points when people were
most receptive, and figured out a rhythm of involvement that best
suited their needs. He shares examples from different firms to
illustrate what works and what doesn't, in person and online.
Fisher is the coauthor of the HBR article "How to Help (Without
Micromanaging)."