The Right Way to Manage Emotions on Your Team

Many managers don't know what to say when a team member appears
angry, frustrated, or sad. They might even feel it is
unprofessional to acknowledge those feelings at all. But research
shows that avoidance is costly. Doctoral student Christina Bradley
and professor Lindy Greer, both of the Ross School of Business at
the University of Michigan, say teams perform better when their
leaders respond effectively to members’ emotions. The researchers
outline when and how to do that in a way that builds stronger
relationships, teams, and organizational culture. Bradley and Greer
are coauthors, with Michigan Ross professor Jeffrey Sanchez-Burks,
of the HBR article "When Your Employee Feels Angry, Sad, or
Dejected."