BSP 095: Health Well Done by Cathy Dolan-Schweitzer

Cathy Dolan-Schweitzer, the author of Health Well Done, talks about
the fast pace of the healthcare industry and what needs to happen
in order to make it a better system overall. Dolan stresses that,
in healthcare, things need to be “well done” not just done as there
needs to be intention behind it. She argues that it’s no longer a
matter of quantity, it’s a matter of quality and making the
industry accountable for patient care. Dolan says healthcare has
evolved to become more personal, hoping to build environments that
are more patient-centric but also making sure the medical
professionals are taken care of who, in turn, will take care of
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