TEI 139: Crisis management for product managers – with Jim Parham

Global Product Management Talk is pleased to bring you the next
episode of... The Everyday Innovator with host Chad McAllister,
PhD. The podcast is all about helping people involved in innovation
and managing products become more successful, grow their careers,
and STANDOUT from their peers. About the Episode:  The topic
of this episode is crisis management — meaning a crisis that
threatens the reputation of a brand or product. When a crisis
happens that involves a product, the product manager is
expected to help with the issues. Also, as you take on more
leadership responsibilities, it becomes more likely, if a crisis
occurs, that you’ll be part of the team helping to manage the
problem. No organization wants to be in a crisis, but when it
happens, people who know how to respond are highly valued. To learn
more about managing a crisis, I spoke with Jim Parham. Jim is the
Chief Operating Officer at Hirons, an advertising and public
relations company based in Indianapolis. He is also a lead Crisis
Communication Manager and fondly known by customers and employees
as the Professor, in part for his deep thinking as well for
teaching part-time at Indiana University. He brings a background in
journalism and senior leadership of large organizations, including
serving as VP of Marketing. I hope you are not involved in a crisis
management situation, but when it happens, knowing what Jim shares
will help you be proactive instead of reactive.