TEI 251: Airbnb’s customer experience journey to create outstanding experience
Product managers can build trust and provide “service with heart”
35 Minuten
Podcast
Podcaster
Global Product Management Talk about people, knowledge, process and tools that forward Product Excellence By Design, including innovation, startups, SMBs, enter
Beschreibung
vor 6 Jahren
Global Product Management Talk is pleased to bring you the next
episode of... The Everyday Innovator with host Chad McAllister,
PhD. The podcast is all about helping people involved in innovation
and managing products become more successful, grow their careers,
and STANDOUT from their peers. About the Episode: Dr. Joseph
Michelli joined us a couple years ago in episode 147 to tell us how
to create a great customer experience. This is his area of
expertise and he has helped many organizations make better customer
experiences. He is known by his many books examining the companies
that are the best at this, including Mercedes-Benz, Starbucks,
Zappos, Ritz-Carlton, and others. Now, his latest book examines one
of the new economy unicorns, Airbnb and the book is titled The
Airbnb Way.
episode of... The Everyday Innovator with host Chad McAllister,
PhD. The podcast is all about helping people involved in innovation
and managing products become more successful, grow their careers,
and STANDOUT from their peers. About the Episode: Dr. Joseph
Michelli joined us a couple years ago in episode 147 to tell us how
to create a great customer experience. This is his area of
expertise and he has helped many organizations make better customer
experiences. He is known by his many books examining the companies
that are the best at this, including Mercedes-Benz, Starbucks,
Zappos, Ritz-Carlton, and others. Now, his latest book examines one
of the new economy unicorns, Airbnb and the book is titled The
Airbnb Way.
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