459: CX Design for products customers love
How product managers can promote human-centered design
37 Minuten
Podcast
Podcaster
Global Product Management Talk about people, knowledge, process and tools that forward Product Excellence By Design, including innovation, startups, SMBs, enter
Beschreibung
vor 2 Jahren
Global Product Management Talk is pleased to bring you the next
episode of... Product Mastery Now with host Chad McAllister, PhD.
The podcast is all about helping people involved in innovation and
managing products become more successful, grow their careers, and
STANDOUT from their peers. About the Episode: I wonder if you
can relate to this frustration—the pressure to get products and
product updates released quickly sometimes means making compromises
on design quality. It’s an organizational issue—moving quickly to
beat competitors and keep up with changing customer preferences.
Speed is more important than quality. Our guest, Debbie Levitt,
renowned CX designer and author, recommends a different approach.
When companies take the time to design products that match what the
customer needs, profits soar, customer satisfaction (and retention)
soars, and employee satisfaction gets a nice uptick too. Her
book, Customers Know You Suck, address how to better
understand, attract, and retain customers. We’ll discuss some
practices that will help you be more successful with the products
you work on.
episode of... Product Mastery Now with host Chad McAllister, PhD.
The podcast is all about helping people involved in innovation and
managing products become more successful, grow their careers, and
STANDOUT from their peers. About the Episode: I wonder if you
can relate to this frustration—the pressure to get products and
product updates released quickly sometimes means making compromises
on design quality. It’s an organizational issue—moving quickly to
beat competitors and keep up with changing customer preferences.
Speed is more important than quality. Our guest, Debbie Levitt,
renowned CX designer and author, recommends a different approach.
When companies take the time to design products that match what the
customer needs, profits soar, customer satisfaction (and retention)
soars, and employee satisfaction gets a nice uptick too. Her
book, Customers Know You Suck, address how to better
understand, attract, and retain customers. We’ll discuss some
practices that will help you be more successful with the products
you work on.
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