How To Adapt To New Customer Expectations with Kristen LaFrance

There's no doubt about it -- Covid has forever shifted the buying
expectations of customers across the world. But those who choose
to be resilient instead of resistant have the opportunity to
create amazing experiences their customers will love. Kristen
LaFrance joins Katelyn Bourgoin on Customer Show to explain how
traditional retailers are adapting. 


In this episode, Kristen and Katelyn discuss:


How Retailers Can Create Amazing Buying Experiences

Real Case Studies of How Retailers Pivoted Their Businesses

The Most Important Things To Consider When Bringing a Retail
Experience Online

And So Much More



Kristen LaFrance is the host of Resilient Retail from
Spotify. 


Twitter: https://twitter.com/kdlafrance


Resilient Retail: https://resilient.shopify.com/season-one


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Connect with Katelyn on Twitter: https://twitter.com/KateBour


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