Crazy Sh*t In Real Estate with Leigh Brown - Episode #28 with Lani Rosales

Summary:

Realty is about more than making the sale—it’s about making the
clients feel comfortable and, if need be, normal. And sometimes
that means listening to the walls, or pretending to see
“wonderful kittens” in a closet that doesn’t exist! Listen as
today’s guest, Lani Rosales talks about her experience with a
schizophrenic client.


Please subscribe to this podcast in iTunes or in the Podcasts App
on your phone. Never miss a beat from Leigh by visiting The Leigh
Brown Experience.
Time Stamped Show Notes:

00:33 – Introducing Lani



00:44 – Lani represents The Real Daily

00:52 – She is the COO at the American Genius for
Entrepreneurs



01:24 – It’s challenging to have a client who is
schizophrenic

01:51 – Lani started as an on-site property manager for a
luxury property

02:10 – One elderly woman won’t deal with anybody except Lani



02:37 – Old woman wants Lani to see her closet

02:52 – She said Lani would love the “kittens” – but
there weren’t any!

03:14 – The lady comes everyday to tell Lani about the
“kittens”

03:51 – Old woman starts calling Lani

04:05 – The lady believed the soap used to clean the
carpet “burns” her feet

04:18 – Lani experimented with different covers on the
lady’s feet



06:33 – It’s easy to forget how personal a transaction is

07:13 – Realtors should be honored to be part of the process

07:40 – Reach Lani here

08:00– Are you a listener with a crazy story to share? Ping
Leigh at www.crazyshitinrealestate.com

3 Key Points Empathy is an important asset for any realtor.
Real estate transactions are personal transactions. It’s not always
about the pay check; it’s also about helping your clients out.
Credits

Audio Production by Chris Mottram

Show Notes provided by Mallard Creatives

Cover Design by Two Minds Design

Original Music by Rimsky Music