Crazy Sh*t In Real Estate with Leigh Brown - Episode #113 with Kellie Tinnen

Sticks and stones may break bones...but they won’t stop a good
realtor from taking a call from a client! Kellie Tinnen, Training
Administrator for the Greater Albuquerque Association of
Realtors, shares the story of when her friend was –literally–
beat with a stick by an unruly child. Now that Kellie does broker
outreach and in-office trainings, she teaches new brokers how to
treat clients, other brokers and property (hint: beatings NOT
included), and ensures they’re up-to-speed on association
happenings and updates. 


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Time Stamped Show Notes:


00:40 – Kellie’s background

00:45 – She’s located in Albuquerque, NM, started in real
estate almost 10 years ago as a broker, and now works for the
Greater Albuquerque Association of Realtors as a training
administrator

01:15 – She does broker outreach and in-office training;
there are about 3,400 brokers in the greater Albuquerque area

02:30 – Kellie’s CSIRE story

03:05 – The worst things that have happened she’s done to
herself

03:38 – The funniest thing was “the kid with the stick”

04:05 – She got a phone call from a man who wanted to see a
property in a remote area

04:15 – She went with the realtor listing the property and
they met the man and his son there; the boy was misbehaving

05:04 – The boy yelled at the other woman and hit her with a
stick while she was trying to take a call from another client

05:20 – The funniest part is how she didn’t miss a beat; she
told the client to hold, told the father to tell his son to stop,
and continued her call

06:00 – Lesson: Separating yourself from flash emotions and
keeping it together

07:30 – What Kellie trains to get new realtors up to speed on
best practices

07:40 – Starting early with new member orientations; she
teaches how to treat clients, other brokers, and other people’s
property

8:30 – Buyers can’t take ownership of a property until the
deal is complete

09:02 – Set expectations for clients

10:10 – Kellie’s successes in outreach to brokers

10:15 – She had good relationships already before going into
the association

10:40 – GAP (Gar Ambassador Program); ambassadors from the
association funnel the trainings into their offices

11:27 – 70% of their membership is made up of smaller
brokerages, so GAP is necessary to spread messages

11:45 – It spreads awareness of what goes on at the
association, so it can fuel political involvement as well

12:20 – How to contact Kellie: by email at
kellie@gaar.com 



3 Key Points
Be professional and separate yourself from flash emotions.
  It’s important to train new brokers how to treat clients,
other brokers, and property.    Outreach programs like
GAP train and bring association awareness to new brokers.