193 - "HUNDREDS of Heads In the Basement" - Tricia Dygert

And then, a thousand heads with glassy eyes peered from the
darkness of the musty basement… Wait a minute, this ain’t no
Stephen King novel! Tricia Dygert, a REALTOR (and licensed
therapist!) in the Kansas City/Metro area, tells the story of the
heads she and her client discovered in the basement - and haven’t
been able to get out of their minds since. With creepy stuff in
the basement or shag carpet on the walls, Tricia wasn’t expecting
so many unexpected when she began in real estate! Listen in as
Tricia shares her experiences as a therapist-turned-REALTOR - and
learn the surprising way she’s lost clients along the way. 


Please subscribe to this podcast in iTunes or in the Podcasts App
on your phone, and never miss a beat from Leigh by visiting
leighbrown.com. If you’re tired of doing real estate alone,
enroll in  Leigh Brown University and be sure to use your
special “CSIRE” discount code at checkout for $10 off your
subscription.


Time Stamped Show Notes:


01:45 – Introducing Tricia, a REALTOR in the Kansas
City/Metro area; her office is in Blue Springs and has a Missouri
license

02:50 - She’s been practicing real estate for five years; she
has a great broker 

03:30 - She has a Master’s degree in social work and was a
licensed clinical social worker in private practice for 12
years

04:00 - She gets a little perturbed when agents say they are
therapists because it’s not even close

05:40 - It’s hard to find a good therapist but it also
depends on what insurance will pay for

06:45 - Reviews in real estate aren't always accurate,
either

07:15 – Why Tricia got into real estate

07:30 - She was sick and homebound for three years and was
diagnosed with Lupus; she couldn’t be the therapist she used to
be

08:40 - Her doctor recommended she lower her stress level and
her job was high stress; she chose real estate because she liked
the field and being around people

09:30 - She loves talking to people and helping them with
their big decisions; she has saved marriages and lost listings by
doing so

10:20 - She has Zillow reviews sharing the story of a saved
marriage; she worked long hours as a therapist

11:15 - On real estate being “part-time”

11:30 - She works full-time but it’s much less than she
worked as a therapist

12:05 - Her relationships have changed now that she realizes
that it’s more about customer service than it is about
sales 

13:00 - Tricia’s CSIRE story

13:05 - She took her third client to a cute little ranch
house; she liked it then they went into the basement

14:03 - She found a pull-string light, pulls it, and there
are eyeballs all around the room - hundreds of them - staring at
her 

14:30 - They were a bunch of doll’s eyes catching the light;
the heads were separated from the bodies, which they saw when
they turned on another light

15:15 - She’ll never forget the creepy eyes; she wishes she
could’ve been warned 

16:05 - Another CSIRE story

16:10 - She went into a house that had shag carpet on the
walls, bean bags, stripper poles, and leather-covered bars

16:50 - She never thought she’d see this stuff again after
her previous profession, especially not in homes people are
trying to sell

18:35 - How to contact Tricia: Facebook, Twitter, and through
her website at www.homestriciadygert.com



3 Key Points:


1.)   Look at your relationships with clients as one of
customer service, not sales.


2.) Be a straight-shooter with your clients - it’s for their
benefit.


3.) Give other agents a heads-up when you come across some crazy
shit at a property!