232 - Conflict Resolution with a 300-Pound Gorilla with Micah Harr

What do you do when an angry 300-pound muscle-man screams at you
to get out of your car? If you want to live to see tomorrow, you
don’t. Micah Harr, a REALTOR in Columbus, Ohio, is big on
continuing education. Listen in to hear how Micah’s conflict
resolution class skills came in handy and what he does to ensure
his clients get the best and safest real estate experience.


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Time Stamped Show Notes:


01:00 - Introducing Micah, a REALTOR since 2005 in Columbus,
OH

01:25 - On education

01:30 - In Columbus, 30 hours of ongoing education for 3
years are required; education is what separates agents

02:30 - He takes classes on negotiation, conflict
resolution, and branding, to name a few

02:50 - Micah’s education allows him to serve his clients
at the best level and he is happy to support others who want
to learn more, too



04:25 - Micah’s CSIRE story

05:25 - He was walking down the street with another
agent; he went between two cars and the guy driving screamed
and cussed at him

06:00 - He and the other agent pulled into a cul-de-sac
and the guy reversed and blocked them in

06:10 - The guy was about 300 pounds of muscle and asked
him to get out of the car; he didn’t get out and the guy
continued ranting and screaming

06:50 - He didn’t get out of the car and just waited
until the guy eventually left



07:25 - Micah’s thought process

07:30 - It was a no-win situation; he tried to use the
de-escalation strategies he learned in class and didn’t
engage

09:15 - He went back to work and kept going



10:30 - REALTORS need to be safe and ask questions so they
know who they are dealing with

11:00 - He pays attention to the situations he is in; he’s
always careful

11:30 - How to get in touch with Micah: go to
www.micahharr.com  



3 Key Points
Stay calm. Knowledge is power.  Ask your REALTOR what they
do to maintain safety.