An Organ Donor’s Story of Empathic Action ft. Sarah Bezanson Purposeful Empathy Hosted by Anita Nowak

Watch this episode to learn what prompted an organ donor and
customer care expert in Toronto to stay on the line for an hour
with a call centre rep. in Delhi.





Sarah Bezanson is a seasoned professional in training, coaching
and client care and believes that empathy must always be a part
of any customer care conversation. In this episode, she shares
how a story she wrote about a customer care agent in India
experiencing multiple devastating COVID losses went viral. She
also shares a poignant story about her decision to become a
kidney donor.





00:00 Introduction


00:28 About Sarah Bezanson


01:20 Sarah’s viral LinkedIn post and what inspired it


06:35 What prompted Sarah to respond to the gentleman with
empathy? Kindness or her professional training?


07:35 The public’s response about the gentleman in Delhi


11:00 Examples of how employers in India showed support to their
employees during the peak of the COVID crisis


12:38 How can customers show more empathy towards customer-care
representatives?


17:21 Self-care practices for call centre employees


20:33 Has hostility within the customer-care industry gotten
worse?


23:04 What motivated Sarah to become a kidney donor?


30:07 Sarah's decision-making process to donate her kidney


36:00 The relationship between Sarah and her kidney recipient


37:57 Sarah Bezanson’s Purposeful Empathy Story





CONNECT WITH SARAH


Sarah Bezanson’s viral LinkedIn post:


https://www.linkedin.com/posts/sarah-bezanson-137a9116_i-had-to-call-for-some-tech-support-yesterday-activity-6791706659870920704-nZ2f





CONNECT WITH ANITA


Email purposefulempathy@gmail.com


Website https://www.anitanowak.com/


LinkedIn www.linkedin.com/in/anitanowak


Instagram https://tinyurl.com/anitanowakinstagram


Twitter https://twitter.com/anitanowak21


Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook


Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity


Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast





This episode was brought to you by Grand Heron International





REACH THEM AT


Website www.grandheroninternational.ca; www.coachingonsite.ca;
www.ghi.coach


LinkedIn
https://www.linkedin.com/company/grand-heron-international/


Facebook https://www.facebook.com/grandheroninternational/


Instagram @Grand_Heron_International


Twitter @GrandHeronIntl


 https://twitter.com/GrandHeronIntl





To watch the video with subtitles:
https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A





Video Edited by David Tsvariani