Empathy as a Catalyst for Transformation Ft. Dr. Natalie Petouhoff Purposeful Empathy

Watch this episode to learn how a rocket
scientist-turned-business consultant transforms workplaces
through the power of empathy.





Dr. Natalie Petouhoff is the author of Empathy in Action. In this
episode, Natalie discusses her success working with companies
like DoorDash to improve their customer service. She also
describes her “House on Fire” approach which is used to steer
call agents away from scripts and towards genuine empathy with
customers. She also describes a film project that celebrates how
the Tibetan community living in exile in India teach compassion
and empathy - much like we teach math and science in the West.





00:00 Preview


00:38 Introduction 


00:57 About Dr. Natalie Petouhoff


03:24 Natalie’s backstory


05:37 Steps to become more empathic


08:26 What challenges leaders face in practicing empathy?


10:57 How empathy alchemizes disconnection and optimizes human
potential?


16:02 Balancing empathy and high performance culture


19:54 Empathy in customer service


22:17 What is Natalie’s ‘House on Fire’ approach?


26:38 Empathy as a strategic asset


30:20 What would happen if we become more empathic?


35:58 Impact of social media polarization on connection and
perspective-taking


36:43 Backstory of Natalie’s film and her experience with the
Dalai Lama’s teachings


40:45 Curriculum on how to become a good human


46:22 The Inner Development Goals


48:33 What lessons did Natalie learn from being part of the film
project?


54:40 Dr. Natalie Petouhoff’s Purposeful Empathy Story





CONNECT WITH ANITA


Email purposefulempathy@gmail.com 


Website https://www.anitanowak.com


Buy a copy of Purposeful Empathy
http://tiny.cc/PurposefulEmpathyCA


LinkedIn https://www.linkedin.com/in/anitanowak/


Instagram https://tinyurl.com/anitanowakinstagram


Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast





CONNECT WITH NATALIE


Website https://www.drnatalienews.com/


LinkedIn https://www.linkedin.com/in/drnataliepetouhoff/





SHOW NOTES


IDGs


Empathy in Action





Video edited by David Tsvariani