Empathy as a Catalyst for Transformation Ft. Dr. Natalie Petouhoff Purposeful Empathy
1 Stunde 8 Minuten
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Watch this episode to learn how a rocket
scientist-turned-business consultant transforms workplaces
through the power of empathy.
Dr. Natalie Petouhoff is the author of Empathy in Action. In this
episode, Natalie discusses her success working with companies
like DoorDash to improve their customer service. She also
describes her “House on Fire” approach which is used to steer
call agents away from scripts and towards genuine empathy with
customers. She also describes a film project that celebrates how
the Tibetan community living in exile in India teach compassion
and empathy - much like we teach math and science in the West.
00:00 Preview
00:38 Introduction
00:57 About Dr. Natalie Petouhoff
03:24 Natalie’s backstory
05:37 Steps to become more empathic
08:26 What challenges leaders face in practicing empathy?
10:57 How empathy alchemizes disconnection and optimizes human
potential?
16:02 Balancing empathy and high performance culture
19:54 Empathy in customer service
22:17 What is Natalie’s ‘House on Fire’ approach?
26:38 Empathy as a strategic asset
30:20 What would happen if we become more empathic?
35:58 Impact of social media polarization on connection and
perspective-taking
36:43 Backstory of Natalie’s film and her experience with the
Dalai Lama’s teachings
40:45 Curriculum on how to become a good human
46:22 The Inner Development Goals
48:33 What lessons did Natalie learn from being part of the film
project?
54:40 Dr. Natalie Petouhoff’s Purposeful Empathy Story
CONNECT WITH ANITA
Email purposefulempathy@gmail.com
Website https://www.anitanowak.com
Buy a copy of Purposeful Empathy
http://tiny.cc/PurposefulEmpathyCA
LinkedIn https://www.linkedin.com/in/anitanowak/
Instagram https://tinyurl.com/anitanowakinstagram
Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast
CONNECT WITH NATALIE
Website https://www.drnatalienews.com/
LinkedIn https://www.linkedin.com/in/drnataliepetouhoff/
SHOW NOTES
IDGs
Empathy in Action
Video edited by David Tsvariani
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