Why Empathy is a Technical Skill in Software Development ft. Andrea Goulet

Watch this episode to learn why empathy involves a suite of
technical skills. 


Andrea Goulet is the author of Empathy-Driven Software
Development. In this episode, she describes why the industry
needs more empathy. Not only to help it overcome a history and
culture of shame and contempt, but also to help its coders
flourish by developing 12 empathy skills. 


00:00 – Introduction


00:25 – About Andrea Goulet 


1:04 – Why empathy matters to software development 


2:42 – Deconstructing what empathy means for software
engineers 


3:49 – The role of empathy in technology 


6:00 – Why is there a culture of contempt and shame in the
software industry? 


10:27 – What is an Empathy System Architecture? 


12:31 – How can empathy create a resilient software system? 


14:21 – What programming and empathy have in common 


18:23 – Why the software industry needs a systems overhaul to
overcome a culture of contempt 


23:20 – How to create a culture of empathy in tech 


29:04 – Andrea Goulet’s Purposeful Empathy Story 


34:27 – Conclusion 





CONNECT WITH ANDREA 


Twitter: @andreagoulet 


LinkedIn: https://www.linkedin.com/in/andreamgoulet/ 


Business: www.heartware.dev ; corgibytes.com 


Online community: empathyintech.com 





CONNECT WITH ANITA 


Email purposefulempathy@gmail.com 


Website https://www.anitanowak.com/ 


LinkedIn www.linkedin.com/in/anitanowak 


Instagram https://tinyurl.com/anitanowakinstagram 


Twitter https://twitter.com/anitanowak21 


Facebook Page
https://tinyurl.com/PurposefulEmpathyFacebook 


Facebook Group
https://tinyurl.com/PurposefulEmpathyCommunity 


Podcast Audio
https://tinyurl.com/PurposefulEmpathyPodcast 





This episode was brought to you by Grand Heron
International 


REACH THEM AT 


Website www.grandheroninternational.ca; www.ghi.coach 


LinkedIn
https://www.linkedin.com/company/grand-heron-international/ 


Facebook
https://www.facebook.com/grandheroninternational/ 


Instagram @Grand_Heron_International 


Twitter @GrandHeronIntl 


https://twitter.com/GrandHeronIntl 





To watch the video with subtitles:
https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A 





Video Edited by David Tsvariani