Bi-Directional Empathy in Healthcare ft. Christine Bechtel Purposeful Empathy Hosted by Anita Nowak

Watch this episode to learn how patient-clinician relationships
can be improved through an innovative practice called 3rd
Conversation.


Co-founder of X4-Health, Christine Bechtel is a nationally
recognized patient advocate and expert in digital health and
quality healthcare. In this episode, she describes how
"bi-directional empathy” is a powerful communication tool that
positively impacts both patients and physicians.


00:00 Introduction


00:23 About Christine Bechtel


01:29 Why has the the patient-clinician relationship eroded?


04:39 Christine describes 3rd Conversation and the reason it was
developed


06:47 The importance of non-violent communication in healthcare


08:08 What is “bi-directional empathy?"


9:48 Anita shares an anecdote about a positive and negative
experience at a hospital


15:24 Why the healthcare system impedes empathic communication


19:24 What is the impact of 3rd Conversation?


23:20 How human-centered approaches improve workplace performance


26:03 Why the politicization of COVID negatively impacted
clinician-patient relationships


29:07 Christine Bechtel’s Purposeful Empathy story


CONNECT WITH CHRISTINE BECHTEL


LinkedIn https://www.linkedin.com/in/christine-bechtel-369b725/


Website http://www.3rdConversation.org


CONNECT WITH ANITA


Email purposefulempathy@gmail.com


Website https://www.anitanowak.com/


LinkedIn www.linkedin.com/in/anitanowak


Instagram https://tinyurl.com/anitanowakinstagram


Twitter https://twitter.com/anitanowak21


Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook


Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity


Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast


This episode was brought to you by Grand Heron International


REACH THEM AT


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Video edited by David Tsvariani