How Empathy Can Elevate the Customer Experience Ft. Nadia Therrien Purposeful Empathy Hosted by Anita Nowak

Watch this episode to learn how to meet the fast-changing
 needs of customers with empathy.


Nadia “Luna" Therrien is an Empathy Culture Creator dedicated to
helping organizations to deliver more empathic experiences to
their customers. In this episode, she describes how empathy
fosters human connections and unpacks her L.U.S.S.O method of
empathy - using hotels as the primary case study.


00:00 Introduction


00:23 About Nadia Therrien


01:46 Nadia’s backstory to empathy work


06:20 Harnessing empathy to create better customer connections


10:09 Nadia's definition of empathy


13:55 What is the L.U.S.S.O method of empathy?


15:01 L.U.S.S.O: the 5 skills for empathy


18:50 The power of positivity


21:33 How to center empathy in the customer experience


24:57 How to instil a culture of empathy in the workplace


30:53 Nadia Therrien’s Purposeful Empathy Story





CONNECT WITH NADIA THERRIEN


Instagram: https://www.instagram.com/nadiatluna/


Company Instagram: https://www.instagram.com/lussonaagency/


Linkedin: linkedin.com/in/nadiatluna


Company Linkedin:
https://www.linkedin.com/company/lussona-agency/


Facebook: https://www.facebook.com/nadia.luna.3766


Company Facebook: https://www.facebook.com/lussonaagency


Website: www.lussonaagency.com


Photographer: https://www.instagram.com/alexisgr/





CONNECT WITH ANITA


Email purposefulempathy@gmail.com


Website https://www.anitanowak.com/


LinkedIn www.linkedin.com/in/anitanowak


Instagram https://tinyurl.com/anitanowakinstagram


Twitter https://twitter.com/anitanowak21


Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook


Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity


Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast





This episode was brought to you by Grand Heron International


REACH THEM AT


Website www.grandheroninternational.ca; www.ghi.coach


LinkedIn
https://www.linkedin.com/company/grand-heron-international/


Facebook https://www.facebook.com/grandheroninternational/


Instagram @Grand_Heron_International


Twitter @GrandHeronIntl


https://twitter.com/GrandHeronIntl





Video edited by David Tsvariani