Lessons from Empathy Decathlon Ft. Shelton Davis Purposeful Empathy Hosted by Anita Nowak

Watch this episode to hear a UX designer explain why he’s
committed to nurturing a society where empathy takes centre
stage.


Shelton Davis is the founder & CEO of The Empathy Lab and
Empathy Decathlon. In this episode, he explains why empathy is
imperative to innovation, and describes his 10-step empathy
framework designed to help individuals, teams, and organizations
better utilize empathy through layered skill practice. 


00:00 Preview


00:39 Introduction 


00:56 About Shelton Davis


02:38 Shelton’s backstory that led him to empathy 


04:22 A common empathy myth: understanding does not mean
agreement


06:30 ChatGPT’s definition of empathy 


07:18 Shelton’s definition of empathy 


08:55 How to incorporate empathy into UX design


12:33 The role of empathy in innovation 


15:05 The Empathy Decathlon: A 10 step program 


18:00 Step 1: Energy 


19:34 Step 2: Baggage 


21:15 Step 3: Self-Awareness 


22:33 Step 4: Inventory 


23:04 Step 5: Hearing


23:54 The importance of slowing down


32:05 Step 6: Responding 


36:50 What prevents us from listening, responding, and connecting
with one another? 


39:47 Step 7: Asking


41:41 Step 8: Meaning 


42:47 Step 9: Feedback 


45:17 How to practise feedback at home


48:46 Step 10: Lead  


51:42 Shelton Davis’s Purposeful Empathy Story 


CONNECT WITH ANITA


Email purposefulempathy@gmail.com 


Website https://www.anitanowak.com


Buy a copy of Purposeful Empathy
http://tiny.cc/PurposefulEmpathyCA


LinkedIn anitanowak


Instagram https://tinyurl.com/anitanowakinstagram


Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast


CONNECT WITH SHELTON


empathylab.io


SHOW NOTES


Where to buy Empathy Lab swag


Empathy Decathlon 


Video edited by David Tsvariani