Greg Bennett: Conversation design as a cornerstone of social awareness

Greg Bennett is a Conversation Design Principal at Salesforce,
leading the company’s first dedicated Conversation Design
practice since its inception. As a linguist, Greg focuses his
work on empowering designers to create conversational experiences
that feel natural and helpful, build user trust, and meet
customer expectations.  We dive into the art and science of
conversation design and how to apply it to human interaction, how
conversations build trust with teammates, we break down different
conversational styles and how they apply to your design process,
and how mindfulness approaches can improve conversation.