Debbie Levitt: Elevate your EQ and be a low-ego action hero

In today’s episode, I speak with Debbie Levitt. Debbie is the CXO
of Delta CX, has been a CX and UX strategist, designer, and
trainer since the 1990s. As a “serial contractor” who lived in
the Bay Area for most of this decade, Debbie has influenced
interfaces at Sony, Wells Fargo, Constant Contact, Macys.com,
Oracle, and a variety of Silicon Valley startups. Clients have
given her the nickname, “Mary Poppins,” because she flies in,
improves everything she can, sings a few songs, and flies away to
her next adventure.


We dive into what a low-ego action hero is, what are the actions
of high and low-ego designers, the relationship between
self-awareness and ego, the intersection between empathy,
knowledge, and meaning, the difference between sympathy, empathy,
and compassion, and what skills to develop to become a low-ego
action hero designer.