FCM118: How to Ensure an Exceptional Client Experience with Shannon Tracey of Mariana Tek

 



We’re all in the fitness industry to change people’s lives. and
to change people’s lives we have to get them to come to our
studio. What we may not think about all that often is that our
customer journey begins long before they walk through the doors
to the studio. What this means is that the capabilities of our
website and ease of our booking software has a lot to do with
the first impression that our potential future clients receive.
If it’s too much of a hassle, challenging, or uninformative,
they may decide that coming in is  not worth all the
effort.


In this episode Shay speaks with Shannon Tracey (an old friend
of ours from our early careers) who shares key insights like
this one from her time in the industry- most recently spend as
the VP of business development for Mariana Tek, the new premium
business management software for the boutique fitness industry,
that has been taking the industry by storm.


In this episode you’ll learn more business success secrets that
will help you remove any unintentional roadblocks to acquiring
and retaining your clients, and you’ll learn some of the
amazing things that Mariana Tek has integrated into their
software, that not only help you ensure that you are providing
the best possible customer experience from beginning to end but
also that the process of client management is made simple and
easy to use for you, your front desk team, and even your
instructors. 



 


View links to all the episodes we mentioned in the Show Notes:


fitnesscareermastery.com/episode118


 
What You’ll Learn from this Episode:

Simple secrets to an incredible client experience

How Mariana Tek differs from its competitors

Awesome Mariana Tek features that take your client experience
to the next level



 
References in the Episode & Additional Resources:

Flywheel Sports


The FCM Community


The post FCM118: How to Ensure an Exceptional Client Experience
with Shannon Tracey of Mariana Tek appeared first on Fitness
Career Mastery.