Clare Muscutt and Ines Martinez debating their thoughts on boys, babies, and the future of CX.

One of the existential challenges of the human condition is our
preoccupation with the future.


We have the unusual capacity to envisage entire narratives. They
mostly stay within the confines of our minds as dreams and goals
until one day we find ourselves standing in the very moment that
always seemed so far away. But the experience is seldom what we
imagined it would be.


For women, our dreams often come at a price. We have to make
choices and trade-offs between our careers and if we choose to
have families, our freedom when it comes to having children. But
these decisions are also timebound by our fertility. An
inescapable truth that the decision can’t be put off forever.


In Episode #003 of the Inspiring Women in CX Podcast, guest Ines
Martinez shares how she imagined her future career, how it turned
out differently than she imagined, and how now childfree at 35,
her thoughts on what happens next.


In our conversation, we talked about Ines' journey from
psychology and academic research, through corporate life in UX
and into co-founding a tech company where she often finds herself
to be the only woman at the table. And, as a self-confessed girl
geek, her insight into the once sci-fi world of robots, droids,
and machine learning, with her insight into how human-centered
design has the power to create a better future.


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