Empowering People, Elevating CX: The Power of Culture, Leadership and Employee Wellbeing, with Clare White

“There is actually a growing issue called presenteeism. It's when
people are showing up at work, but they're either unwell, or
they're burnt out, or they are just not able to do their best
work. There was a recent survey which was conducted, it's a
government survey. And it's shown that presenteeism…has cost UK
businesses 25 billion pounds since 2018.”


In episode #805 of the Inspiring Women in CX podcast, Clare is
joined by CEO and Founder Clare White for an insightful and
energising conversation about building human-centred
organisations through culture, leadership and employee
empowerment.


 


Clare shares her “wiggly” career journey, from a passion project
in horse racing to leading large teams and shaping CX at global
brands like P&G, Microsoft and Disney. A defining moment came
when she led a culture transformation at an organisation
struggling with poor performance, unhappy clients, and disengaged
employees. This experience sparked her passion for culture and
employee experience, reinforcing the vital role of a healthy,
supportive work environment and ultimately inspiring her to
launch her own company to help others do the same.


 


She offers game-changing insights into creating workplaces where
people thrive, highlighting the power of psychological safety,
continuous feedback, and truly empowering employees. 


 


Together, both Clare’s—without the ‘I’—unpack the role of
leadership in embedding company values and the real cost of
neglecting employee wellbeing, particularly the rise of
presenteeism. They also explore the often-overlooked link between
customer-facing and back-office teams, revealing why CX success
depends on the entire organisation working together—not just
those on the frontline.


Tune in now to discover why, if your employees aren’t thriving,
your customers won’t either—and what you can do about it.