Clare Muscutt talks with Janelle Mansfield about the pros and cons of being an alpha-female in CX.

“And the feedback that I got was that I was a bully”


 


Despite our intentions, the way we communicate has a profound
effect on others and their perception of our character.


Depending upon our level of self- awareness, negative feedback
can come as a shock. It can rock us to the core. But how we react
and bounce back from it is a far more powerful statement about
who we are.


In this week's episode, Janelle Mansfield shares her experience
of being an ‘Alpha Female’ and how this has served her during her
career. From her directness being an asset in male-dominated
environments to having to re-learn how to work with women,
Janelle’s is a story of courage, truth, and authenticity.


You’ll also hear about making her way up the ladder from humble
beginnings at Burger King, how this experience fuelled her
passion for a future career in CX, how you can harness commercial
acumen to transform your CX influence and how she is using
digital tools to make remote CX workshops transcend the current
barriers we are experiencing with face to face ways of working.


 


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