Clare Muscutt talks with Olga Potaptseva about Agile Customer Experience and violence against women.

Trigger WARNING- This episode includes describing experiences of
domestic violence and abuse.   This week I had the pleasure to
talk to Russian born, Georgian resident Olga Potaptseva who
delivers Agile CX programmes for clients globally. Discussing
growing up in a Communist state and surviving domestic violence to
start one of the first fully virtual global CX consulting agencies
delivering Agile CX.e and surviving domestic violence to start one
of the first fully virtual global CX consulting agencies delivering
Agile CX. Our conversation included:   -What life was like
growing up in a Communist state. -How her father’s Rocket Scientist
career shaped her aspirations. -How Olga found her way into CX.
-The journey to setting up one of the first fully virtual CX
consultancies. -The principles of Agile CX. -The main challenges
and opportunities for WICX in Eastern Europe. -The global
issue of Domestic Violence, our experiences and how we escaped it.
-Our advice for women facing a similar situation.   This
episode was a very special one for both of us as Olga and I are two
women who silently experienced years of domestic violence, but
never spoke about it publicly until now.   ‘Your silence is an
abusers greatest weapon’   As this week marked the start of
‘16 Days of Action’ on the International Day for the Elimination of
Violence against women, we decided it was time to talk about it.
  Domestic Violence against women and girls (VAWG) is one of
the most widespread, persistent and devastating human rights
violations in our world today remains largely unreported due to the
impunity, silence, stigma and shame surrounding it.   In
general terms, it manifests in physical, sexual and psychological
forms and according to statistics, 1 in 3 women will experience
violence at the hands of a man during their lifetime.   And,
during lockdown, made up 1 in 5 crimes reported to police. This
conversation was hard for both of us, but comes with a clear
message that the only way to stop it, starts with telling somebody.
  Thank you, Olga for being brave enough to share your story,
and helping me share mine too.   For more information on
ending violence against women visit:
https://www.un.org/en/observances/ending-violence-against-women-day
 

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