Clare Muscutt talks about Employee Experience in CX with Carolene Méli, Ex Cirque du Soleil.

Talking about joining the circus and how creating magical
employee experiences and engagement drove guest experience at
Cirque du Soleil.


 


“Roll up roll up, ladies and gentlemen the show is about to
begin!”


 


Do you remember the thrill of hearing those words?


 


Live entertainment was undoubtedly one of the hardest hit over
the last 12 months, but with a vaccine in sight, I for one can’t
wait to be entertained and experience the wonderment of big
iconic events again.


 


I was thrilled to be joined Carolene Meli as my guest on the
Women in CX podcast this week as she spent 10 years living and
working on the road, leading teams of employees in cities all
around the world to deliver the unforgettable guest experience
that is Cirque du Soleil!


 


Tune in to hear us talk about:


Why Carolene left home & joined the circus


What it’s like to live and work on the circus road 


The challenges of delivering temporary live experiences


Overcoming cultural and language barriers


How to manage employee engagement with temporary staff


Recruitment, onboarding, training, reward and recognition
strategies


Creating magical guest experiences


Connecting employees with purpose


Experiencing your own CX


Carolene’s top tips 


Where she is up to now and heading next


We hope you enjoy the show!


 


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