Clare Muscutt talks human Centred Design, Inclusion and LGBTQ+ Womxn in CX with Lara Husslebee.

Have you ever felt excluded? Been interrupted? Or felt shamed?


 


We have all felt this way at one time or another. But for
minorities, this can be a regular occurrence.


 


Thankfully businesses now recognise the value of diversity and
inclusion.


 


But inclusion isn't an HR policy, D&I training or a hiring
initiative. 


It isn’t flying rainbow flags during PRIDE.


 


️ Inclusion is creating a space and culture which enables all
employees to feel safe to fully bring themselves to work. 


️ To be seen, heard and celebrated for our differences, and
valued for who we are.


 


My awesome guest on the podcast this week, Lara Hussblebee,
identifies as a Queer Woman in CX and came on the show to share
how she is using Design Thinking and Human Centred Design to help
companies understand and empathise with minority groups, on her
mission to include the excluded.


 


This episode reminds us that the most powerful way to include
others is to remember the feeling you experienced, at the moment
you felt excluded, and connect with it. 


 


As the most fundamental capability needed to include others is
quite simply, Empathy.


 


The biggest barrier to get over is often language. 


 


Not feeling awkward talking and avoiding conversations ‘just
incase I say the wrong thing’


 


Lara talked passionately about the positive intent to include
others being the most important thing.


 


We all feel awkward when we are more worried about what to say.
So let’s lean into that feeling, start the conversation, feel for
one another, ask questions and simply listen


 


Tune in to hear us geek out on CX Design, and talk about:


 


Finding our way into CX


Design Thinking and Human-Centred Design


The similarities and difference between design disciplines


The Future of CX


Being a proud queer woman in CX


Usability - serving practical needs


Empathy - serving emotional needs


Empathy and Gender


LGBTQ employee experience


Rainbow Youth


Co-creation with minority groups


Intersectional feminism 


Including the excluded through HCD


Using our skills to support charities


Maxing communities stronger through HCD


Helping minority groups feel heard, seen and celebrated


What it means to be a great ally


 


#LGBTQ #inclusion #humancentreddesign #designthinking
#queerwomenincx #customerexperience #employeeexperience
#diversity #womenincx #femaleentrepreneurs #inspiringwomen
#womeninbusiness #womenentrepreneurs #girlboss
#howtobeawesomeatcx #womenempowerment #womensupportingwomen
#womeninbusiness #womenownedbusiness #girlpower #femaleboss
#podcast #womenincxpodcast #womenincxcommunity #claremuscutt