Episode #304 Clare Muscutt talks with Adi Tobias about carving out her own role, CX in platform-based businesses, and neurodivergence as CX superpower!

Adi Tobias, Head of Customer Experience Strategy & Operations
at Uber, joins Clare Muscutt on the Inspiring Women in CX Podcast
to discuss her own unpredictable pathway into CX, how she
dismissed existing boundaries to carve out her own role, and the
importance of CX agility in platform-based businesses. She also
examines how, retrospectively, her ADHD diagnosis was a catalyst
for where she is now: feeling blessed to have a brain that thinks
differently when it comes to CX.


 


Tune in to hear them discuss:


 


Blank-sheet-of-paper CX jobs


Hybrid approaches to CX 


CX in platform-based businesses


The power of test-and-learn in CX


Being diagnosed with ADHD


Neurodivergence as a CX superpower


Coping skills for living in a neurotypical world


Building neurodiverse teams


The importance of finding a sponsor


The power of partnering with different thinkers 


Adi’s advice for businesses to create equity and inclusion.


 


For more information about how you can join the world's first
online community for women in customer experience, visit
www.womenincx.community!