Clare Muscutt talks with Hayley Pugh about graduate careers, digital transformation and omnichannel Customer Experience

Hayley Pugh, Senior Research Executive at Kantar, UK, joins Clare
Muscutt on the Inspiring Women in CX podcast to talk about her
journey into CX via a Graduate scheme and trialling different
rotations, thriving in a sink-or-swim scenario, ‘embracing’
uncertainty, her passion for UX and the pillars necessary for
businesses to provide seamless omnichannel experiences –
particularly with ever-changing consumer expectations in the
digital space! Thank you, Amazon!


 


Key talking points include discussing…


 


Graduate schemes as a route into CX


The boom of digital transformation since the pandemic  


Meeting customer expectations at every touchpoint (and
identifying barriers!)


The pillars necessary to deliver seamless omnichannel experiences


The consequences of cutting corners in tech implementation


 


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