Clare Muscutt talks with Serena Riley about challenging gender bias for the future generation of women leaders

Serena Riley, the Vice President of Experience Management at
SkySpecs and the Founder and CEO of Joy & Moxie joins Clare
Muscutt on the Inspiring Women in CX podcast to talk about
starting out in IT – a typically male-dominated environment – her
role as the VP of Experience Management within a start-up and
navigating the scale-up phase, building her personal brand, Joy
& Moxie, her mission to empower women to design for the
future that they want, becoming a role model for her young
daughter, removing the barriers that she faced for the future
generation of female leaders and leaning into your own power by
being who you truly are.


 


Listen in as Serena talks about…


Starting out in IT before “maxing out” and needing something to
reignite her fire


CX and customer support in a tech start-up and the scaling-up
phase


Stumbling upon the Women in CX community on LinkedIn and feeling
immediately aligned


Being a “people-pleaser” and beating her perfectionism


Becoming a role model for her daughter and being able to help her
to get where she wants to go “quicker and easier”


️ The differences in the way that we parent owing to gender and
the impact that this has


The importance of being yourself and acknowledging that you have
the power to design the future that you want


 


For more information on joining the world’s first online
community for women in Customer Experience, head over to
www.womenincx.community