Clare Muscutt talks with Anna Noakes Schulze about the future of Web3 customer experience and the Metaverse

BONUS CONTENT!


 


In episode #411 of the Inspiring Women in CX podcast, Clare
Muscutt and Digital Experience Strategist, Anna Noakes Schulze
take on the Metaverse!


 


Listen in as Anna talks about what the Metaverse is, where the
term first came from, Gen Alpha as the “gateway drug”, the
connection between Web3 and the Metaverse, and the complex
terminology surrounding the tech at play (we’re taking it back to
basics), and the impact of Web3 and the Metaverse on Customer
Experience as a whole – what it means to us as CX professionals
and practitioners and what we need to know to stay ahead of the
game!


 


Don’t get left behind! Listen in closely as they…


Discuss what the Metaverse *actually* is


️ Unpick complex jargon surrounding the technologies at play (5G,
blockchain, NFT… )


Shed light on the recent “crypto controversies”


Highlight the impact and the implications of the Metaverse on
Customer Experience


And share a number of ways that we can increase our own knowledge
and understanding in this space


 


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