Clare Muscutt talks with Anne Gray about the stigma of infertility and her research in the field of customer-led digital transformation

Anne Gray, the Managing Director at Solutioneers, joins Clare
Muscutt on the Inspiring Women in CX podcast to talk about her
route into CX, recognising a golden thread of excellence woven
throughout all of her roles, the importance of not just good but
consistent customer service, her journey to motherhood and
infertility struggles, finally allowing herself to be at peace,
finding support on her solopreneur journey with someone “just a
few steps ahead” and her research into Digital Transformation and
measuring a transformation’s success.


 


Listen in as Anne talks about…


 


The ‘golden thread of excellence’ woven throughout her career


The importance of consistently good service in maintaining brand
reputation


Her research in the field of Digital Transformation and measuring
a transformation’s success


Her infertility journey and how her life came to a standstill for
almost 10 years


Finding your peace and being unafraid to reinvent yourself


 


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